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SRE & Observability

SRE & Observability Services

Define reliability goals, instrument services and connect alerts to clear incident and recovery procedures.

Discuss this service View deliverables
Defined scopeReviewable implementationVerified handover

Where we help

A dashboard is not an operating model. We start with important user journeys, known failure modes and the people responding to incidents, then build signals that help them act.

What we deliver

The engagement is scoped around your current environment, dependencies and priorities. Typical deliverables include:

  • SLIs, SLOs and error-budget practices
  • Metrics, logs, traces and service dashboards
  • Alert routing, incident response and postmortem templates
  • Capacity reviews, failure analysis and reliability backlog

Tools and integrations

Prometheus, OpenTelemetry, Grafana, Loki, Jaeger, Alertmanager and cloud monitoring services.

We can integrate with an existing toolchain or evaluate alternatives. Product selection follows the workload, team skills and support requirements.

Verification and handover

We test instrumentation and alert routing against agreed failure scenarios. Runbooks describe investigation, mitigation and escalation rather than only linking to dashboards.

You receive the agreed code and configuration, technical decisions, operating procedures and a walkthrough. Ongoing support is available under a separately agreed scope.

From scope to ownership

Know what success looks like.

Acceptance checks are agreed before implementation, not added at the end.

  1. 01 / Review

    Understand the starting point.

    Walk through your architecture, access boundaries, operational constraints and the workflow that needs to improve.

  2. 02 / Validate

    Prove the agreed outcome.

    Review the code and configuration, exercise representative workflows, and document risks and remaining work.

  3. 03 / Transfer

    Make ownership practical.

    Receive the agreed repository changes, deployment procedures, runbooks and a walkthrough with your team.

Ongoing operations are a separate scope.

Covered systems, maintenance windows, response expectations and escalation ownership are agreed explicitly. Vendor fees and third-party access are discussed before work begins.

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Related reading

TechnologiesAn ecosystem built for production. Our own platformHow we built the KubeInfra website platform

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